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Substitution Policy

Substitution Policy

Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.
· Highly scented flowers are not welcome in most hospitals. Substitutions may be made in keeping with hospital policies.
· Flowers, containers and food items shown are not always available, and we will substitute as closely as we can, while maintaining the integrity of the design, and ensuring full value.
· If you have selected a particular type of plant or an arrangement of all one type of flower, we may substitute colour if necessary, but if the product is unavailable, we will make every effort to contact you to discuss your options. If we are not able to reach you before the requested delivery time, a substitution will be made so your order is delivered on time.

Our Delivery Policy

Flower deliveries at Brown’s The Florist are made via special courier service in order to ensure flowers arrive safely.  Deliveries are not timed and will be left at the door of the recipient (temperature depending and if the driver feels it is safe to do so) unless otherwise requested.  Please call to inquire if a timed delivery is required.

As a general policy, we will call ahead if the recipient resides in an apartment, condo or suite.  However, we do our best not to spoil a surprise.  We do not tell the recipient what to expect or who the gift is from.

We have deliveries 7 days a week (limited delivery on Sundays and Holidays).   If your requirements do not fall within these guidelines, please call us to see what we can do for you.  800-781-5811.

  • Local Delivery in Greater Victoria, Westshore and Sidney – Same day delivery is available on orders received before noon PST.    Express delivery may be available. Please call us.
  • Sooke Deliveries – Delivery is available Monday through Saturday.  No deliveries on Sundays or holidays aside from Mother’s Day and Valentine’s Day.  Late afternoon/early evening delivery only.
  • Mayne and Pender Island – Limited deliveries are available – Call for details.

Delivery Charges and Tax – Local deliveries start at $16.50 and outlying areas range from $19.50 – $47.00.  We have 3 locations and your order will be shipped from the closest store location to the shipping address.